Refund & Replacement Policy

Willow Creek Coffee Company

Refund & Replacement Policy

We stand behind every order. If something arrives damaged or incorrect, we'll make it right.

Our Policy

All Sales Are Final

Because our products are consumable food and beverage items — roasted-to-order coffee and artisan tea — we are unable to accept returns or exchanges. All sales are final once an order has been placed and fulfilled.

We encourage you to explore our Find Your Perfect Coffee guide or try a sample pack before committing to a full bag if you're unsure which coffee is right for you.

Damaged or Incorrect Orders

We'll Make It Right

If your order arrives damaged, defective, or incorrect, we will replace it at no cost to you. Please contact us within 7 days of delivery with the following information:

✓ Your order number

✓ A description of the issue

✓ A photo of the damaged or incorrect item

Replacements are processed as quickly as possible and shipped at no additional charge. We do not require you to return the original item.

Not Covered

What We Cannot Replace

The following situations are not eligible for replacement or refund:

• Personal taste preference (e.g. the flavor or roast level is not to your liking)

• Incorrect grind size selected at checkout

• Orders where the incorrect product was selected by the customer

• Requests made more than 7 days after delivery

Grind Size

Choose Your Grind Carefully

Our coffees are ground to order based on your selection at checkout. Because grinding is part of the fulfillment process, we are unable to regrind or exchange orders due to an incorrect grind size selection. Please double-check your grind preference before placing your order.

Not sure which grind to choose? Visit our Coffee Brewing Guide for grind recommendations by brewing method.

Contact Us

Questions About Your Order?

We're here to help. Reach out to us and we'll respond as quickly as possible.

Email: contact@willowcreekcoffeecompany.com

Or use our Contact page to send us a message directly.

Not Sure What to Order?

Try a sample pack before committing to a full bag — the lowest-risk way to explore our collection.

Shop Sample Packs
Find My Perfect Coffee